Following our warm-up exercise in observation, I divided the class to conduct observations at two different exhibits that feature games. In this exercise, I asked students to spend at least 30 minutes observing and noting visitors & pain points wh…
In my second class, we took the fly-on-the-wall user research technique over to Vancouver’s Science World. As a class, we first took a look at an exhibit that often puzzles visitors because it’s not entirely obvious how one interacts with it. Simp…
Following hot on the heels of empathy, my next class was designed to dig a bit into guerrilla user research techniques. Personally, I’m a big fan of hallway tests or interviews, but usually before I even go there, I like to do a bit of investigati…
This class project is one of my favorites; one that I wished I did back in grad school. But back then, all we got was this one anecdote which was always trotted out when a professor wanted to talk about user studies: an ethnographer who donned the…
